Called 3 weeks ago regarding a blown out tire. I was able to drive to a safe place and park. The operator damaged the positive terminal and also the battery assembly by pulling on the battery. I am in the car business and if anyone buys a warranty, gap insurance or any other product they can get a refund on the months left on the policy.
Well, within minutes I received a call from Mr. I pay for this service and they suck.
She put me through to a sup. If you are in the Jacksonville area and need service, give Mike a call.
All of the support agents were useless, ambivalent and even belligerent because I had not paid dues to the Carolinas only to Club South. I submitted a claim. The operator came after an hour. He got there and proceeded to check out my car.
The Claims Rep informed me that it was my fault for the damage because the battery was corroded. Five minutes into driving on spare tire and about to enter the fwy ramp to get to my mechanic, the car starts to rattle and my spare tire blows out as well!
I will never renew with them again. Explained that they have towed my vehicle before without issue, hell I even took my front bumper off to reduce damage to my vehicle. I explained the situation. If you have local contractors keep them local so they can assist at times like this. I was promised return calls and emails, but they never did it.
I checked the belts and they were intact. I called to cancel and was expecting a refund on a pro rated basis but the person on the phone says AAA does not issue refunds. When he was not able to jump my car, he informed us that he needed to replace my battery.
He called to say he was on his way and asked me a few diagnostic questions. Service that could have caused an accident! I think that a star is generous.
Helpful 4 people found this review helpful M. I received my renewal notice and after an hour and a half trying to renew online with several calls to AAA support, I finally gave up.
My car lights were getting dim. Waste of time and money.
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